CI and MI Capabilities Improvement:
Professional Services Firm
The North American subsidiary of a global services firm faced an increasingly
competitive market. They had a strong understanding of their competitors’ current
positions, but needed to take the extra step to anticipate their competitors’ actions
and positions. They also needed to improve intelligence communications and selected
intelligence functions within their organization.
Consulting Services helped them develop
a deeper understanding of their internal and external
situation, as well as solutions for enhancing their
intelligence capabilities. KiF devised a multi-phase
plan to improve intelligence development, intelligence-sharing,
and intelligence applications. To help them quickly
develop their capabilities, KiF also provided targeted
training and resources to their staff.
Expansion & VC Funding:
Small Professional Services Firm
A small service business wanted to expand its market presence and possibly apply
for venture capital/angel investment. Understanding competitors and industry
pressures was critical to creating its growth strategy.
Knowledge inForm Consulting
Services assessed the company’s
current situation and strategy. KiF provided
training, analytical frameworks, and other
resources to help this small company understand
its industry forces and dynamics, develop competitor
awareness, as well as improve its market research
methods and analytical tools. KiF also
provided Advisory Services to address on-going
strategic and tactical developments.
Business Advisory Service:
Publishing and Consulting Firm
A growing publishing and consulting firm was confronting a number of issues relating
to business development and growth. It faced few direct competitors and it enjoyed
satisfied clients; however, it faced challenges relating to generating new business
opportunities efficiently, balancing product mix and project load, and establishing
a direction for the company.
Through a series of teleconferences Knowledge inForm’s
Advisory Services worked with the head of the firm to better understand the key
issues and decisions facing the company and its management. KiF worked
with the firm over the course of a few weeks to help get the firm back on track. KiF helped
firm management prioritize its issues, address some immediate issues, and provided
strategic and tactical recommendations for marketing, lead generation, and partnership
development. KiF also
identified a series of blind spots and assumptions that were preventing the managers
from more clearing seeing the opportunities presented to the firm.
Strategic Advisory Service:
Research Services Firm
An established research services firm faced significant new competition, as clients
and prospects shifted the types of services they require. The firm was struggling
with understanding its competition and its new competitive dynamics, positioning
itself in this new environment, as well as with finding better ways to generate
leads and appeal to prospects.
Through a series of sessions, Knowledge inForm’s
Advisory Service worked with the firm’s general manager to enhance
her understanding of her new competitors, the competitive dynamics, and practices.
She was able to better assess her firm’s environment; understand her competitor’s
position, strategy, and tactics; and differentiate her firm from the competition.
This enabled the firm to carve out a more robust strategy, establish a more stable
position in the marketplace, and market itself in a way that more clearly communicates
its value proposition to its prospects.
Employee Training Program: Professional Services
A consulting firm became concerned about employee
retention and determined that a robust employee
training program was an attractive benefit. The
firm then decided to re-invent its employee training
program from a classroom/structured model to
a learning organization model. The firm lacked
knowledge and experience to implement such a
Training Services developed
a learning organization-based training program
infrastructure, using best practices and case
studies. The Guiding Principles for the program
student-centric, actionable skill-based courses
that incorporated corporate values. KiF created
benchmarks and standards, so the program could
be evaluated over time and prove its value as
an employee retention tool.