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KNOW! CASE STUDIES

Marketing


A direct marketing company wanted to create a document management system for its deliverables and templates. The company lacked centralization; each department managed its own documents and preferred not to share its documents with others. Classification and indexing systems were also needed to provide an organizational structure for the documents.

i
in’s ECM Consulting Services met with executives in each of the departments to discuss a centralized document management system: gathering feedback, educating about the advantages of such systems, and obtaining sample documents. Working with the IT department, i customized an internal software system to manage the sample documents. i also created a proprietary indexing and classification system for the documents. The new document management system fostered cross-departmental cooperation and increased productivity.

 


 

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