ECM System for Archives: Federally
A federally funded research and development center
(FFRDC) sought to adapt its database and paper-based
archives to the technological environment of the
21st century. The center needed to develop an electronic
document management system that could capture,
disseminate and store knowledge in a usable and
functional manner, as well as respect the security
restrictions of various documents. The center was
also concerned with creating a system that was
equal to its peers.
Knowledge inForm’s ECM Consulting Services conducted a benchmarking survey of other FFRDCs,
government agencies, and private corporations to
determine how those institutions manage their archives
and the ever-changing technological environment
of the 21st century. After reviewing the survey
results, KiF developed a series of 3 Archives Models
and an evaluation process for the FFRDC to determine
which model best suited its customers and implementation
Document Management System Implementation: Direct
A direct marketing company wanted to create a document
management system for its deliverables and templates.
The company lacked centralization; each department
managed its own documents and preferred not to
share its documents with others. Classification
and indexing systems were also needed to provide
an organizational structure for the documents.
Knowledge inForm’s ECM Consulting Services met with executives in each of the departments
to discuss a centralized document management system:
gathering feedback, educating about the advantages
of such systems, and obtaining sample documents.
Working with the IT department, KiF customized
an internal software system to manage the sample
documents. KiF also created a proprietary indexing
and classification system for the documents. The
new document management system fostered cross-departmental
cooperation and increased productivity.