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KNOW! CASE STUDIES

ECM Services


A federally funded research and development center (FFRDC) sought to adapt its database and paper-based archives to the technological environment of the 21st century. The center needed to develop an electronic document management system that could capture, disseminate and store knowledge in a usable and functional manner, as well as respect the security restrictions of various documents. The center was also concerned with creating a system that was equal to its peers.

i
in’s ECM Consulting Services conducted a benchmarking survey of other FFRDCs, government agencies, and private corporations to determine how those institutions manage their archives and the ever-changing technological environment of the 21st century. After reviewing the survey results, i developed a series of 3 Archives Models and an evaluation process for the FFRDC to determine which model best suited its customers and implementation ability.

 


A direct marketing company wanted to create a document management system for its deliverables and templates. The company lacked centralization; each department managed its own documents and preferred not to share its documents with others. Classification and indexing systems were also needed to provide an organizational structure for the documents.

i
in’s ECM Consulting Services met with executives in each of the departments to discuss a centralized document management system: gathering feedback, educating about the advantages of such systems, and obtaining sample documents. Working with the IT department, i customized an internal software system to manage the sample documents. i also created a proprietary indexing and classification system for the documents. The new document management system fostered cross-departmental cooperation and increased productivity.

 

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